Case Study for Relation and Behavioural Issues- myassignmenthelp

Question: Discuss about theCase Study for Power Relation and Behavioural Issues. Answer: Dysfunctioning team due to Power Relation and behavioural issues At the last visit in the companys new rented floor in the largest corporate building, Mr. Gandy thought that the company certainly needs to hire a consultant to recognise and eliminate the problem they are facing. A strategic recovery is needed for the company. This was his dream and he was not going to take the matter of negative behaviour of the companys employees lightly. He ordered his chief executive officer Mr. Joseph Ward to arrange a meeting with all of the employees engaged in the marketing department in the coming week. The owner Mr. D. Gandy thought also to himself that the hired consultant would resolve this behavioural matter by then. treamline Private Limited has been the challenger in the software solution industry for the last five years. The owners dream and enthusiastic nature has made it possible for the company to grow to its peak. The company started with lesser capital at first but started to grow with the boom in software solutions industry. Mr. Gandy was software engineer and started working for reputed company after graduating. He also approached Joseph his associate in the company he was working with the proposal and sought his help in the matter. They both started the company later on. Joseph the CEO of the company is in position to look after all the day day-to-day activities of the company. As this company is involved in developing and selling of the software solutions, they are certainly dependent on image of their business in the corporate world. The problem has aroused regarding one of the most important client of the business. BizSoft is most important customer and was certainly not happy with the attitude of the Marketing manager Mr. Roman of Stream Line Private Limited. He also was not happy with the after sales service of the company. After recognising this part of the problem, the Owner Mr. D Gandy called upon the meeting. After the consultants visit and analysis report have been gathered in the desk of the CEO, he confronted Joseph with the report. I was at fault to trust blindly in Roman, he certainly did not confront me in the result of that much fault of the sales figure. Even I was not able to analyse the result that much. You would have if you just did not blindly accept anything and everything dished by Roman. I nearly lost the client for your mistake. See you at the meeting next week. I want all the members of the marketing team to be present in the conference room sharp at 12 Gandy told him. The software packages are well customised and provide competitive solution for the companies in need. However, the sudden boom in the industry and competitors success has made it essential for the company to upgrade the solutions. It is also needed for the company to provide a framework that is simpler to understand by the managers. Identifying the corporation and adapting to the software has become necessary for the companies in this industry. The solution includes ERP, CRM, collaboration tools and solutions for various companies who are in the process industry. The consolidation of the financial information is also provided in the service packages. Therefore, the recruitment is focused in the IT personnel in the company. Roman is one of the most competitive people recognised by the Mr. Ward. He was handpicked by the CEO , to lead their marketing team. Carry the most meticulous person of the developer team, is in position to develop a greater solution by the help of her team. Explaining the needs of the customers Roman is in position to explain their needs. A conversation between Carry and Roman and their groups regarding one of the clients needs is discussed in the conference before the scheduled meeting with the CEO and owner . This client expects more sales stages boards, contact forms and work flow approval included in the process. Data accessibility and communication is important too. Roman told to Carry without addressing her team as if they were not there. I get the need regarding the integration, my team is also working in the sales automation feature, she said addressing him and his team, what your team has to say about it, I would like to hear their opinion about the clients collaboration need. What is your view in this Mila? she asked Mila, the assistant of the marketing team. Mila tried to say something but got interrupted by Roman. Oh she doesnt have to say anything, I am telling you, the client has pointed scalability, customisation and collaboration options with an ease of use. They are also looking for corporate performance to improve. This must be done parallel with improvement in financial streaming of the inputs. Optimising the cash management will be preferable. These features must be included in the solution packages. Roman said curtly. The final meeting after the week, the hired consultant has gathered a report after analysing all the aspect of the business that is taking place in the conference room of Streamlines main office. The structure of the companys decorum was very lavish and was very important to consider. Round table conference room accommodated all the people which was an advantage as compared to the their previous office decor. The CEO, owner and all the members of the marketing team was present in the conference room, including Roman. The team apart from Roman discussed to share their problem regarding Roman and has gathered in the place with an agenda in mind. So Roman, as you are aware of the agenda of the meeting will you cite your opinion on the matter of clients dissatisfaction of the service we give especially in the case of BizSofts ? said Gandy. Roman got up and stopping at the head position, he said, I was the one who landed the client and I was also responsible for taking the case further, but certainly Joseph was not in sync with my idea and went ahead without consulting me. Roman is at the position of marketing manager and is very rude in manner. His manners have been a concern for the companys other member of the team of marketing too. He did not seek any opinion of his team members. In addition, his manner of sitting offended his desk neighbour too. Over all every member of his team was irritated with his behaviour and mannerism. This has become a concern for the CEO Mr. Ward as his behaviour may have cost them a major client at the end. Joseph interjected, I was very aware of your attitude and method, at the end I deemed it fit to eliminate your solution and that was what saved the client for now. Roman shrugged. Sorry Roman, but I was unaware of your method of not taking consensus from your team members in your decision taking matter. However, it wont happen further. I am at fault for taking your opinion in every matter and trusting you blindly. The companys CEO recruited Roman. From the start, he liked Romans enthusiastic and lively behaviour. However, being unreasonably friendly with him provided Roman an unofficial authority that was being misused by him. Josephs blind faith leads the matter to an extent that the client nearly went to the next competitor of the organisation. This shook his mindset about Roman. The complains regarding Romans behaviour of not involving team in his decision helped too. You just dont care about our opinion in any matter. Mila, the assistant of the marketing team added. Roman said, thats a lot of bull. I always took everyones opinion. I just do not think that groups matter in any kind of work. The individual efforts matter. In this case, I dont think that groups functions properly in achieving a goal. So I prefer not take their opinion into account. But I listen nonetheless. Roman said in louder tone, I am the one who brought that client and I did not take the credit. I am not trying to impress anyone by iterating it but my opinion about mediocracy of team wont change. I am sorry but I just dont think it works. Joseph said in a hurry and irritated tone, you just dont want to give the credit to the team or share your success. Any ways I am sorry too, this attitude wont work Roman. You have to involve the team, learn to share your success as well. Challenge for the company has now come down to whether involve Roman in further situations in client needs or not. Questions How the inappropriate use of power affected Streamlines workplace relationships? What can be recommended to resolve the matter of Romans behaviour in the organisation? How the inappropriate use of power affected Streamlines workplace relationships? The company StreamLine Private Limited is in the industry of providing software solution to the business entities. They recently faced a challenge of nearly losing a client who was very offended with the attitude of the companys marketing manager. His behavioural issue was not new. His behaviour towards his colleagues was not acceptable too. His audacity offended his team members. Being known as the favourite person of the companys CEO provided him with a power, which only fuelled his behaviour towards his office members. No one dared to question his ways of client administration. Without the authority, Roman abused his power over his team members. The credibility gap affected the organisations execution of different activities (Unsworth, Dmitrieva Adriasola, 2013). The rationalistic approach was denied in-group decision making. Roman did not consider his teams opinion and thought he understands better. There was certain discrimination in the distribution of power among the company. The executives became reluctant, as they felt invalid in the team after Romans behaviour in the matter. Political structure of the corporate affects the system flow in StreamLine. The quantity if formal authority lied in the arms of Roman who also abused his power. The critical element here in the StreamLine is dependent on their performance with the client. Roman risked using his unofficial power within his team. The CEO was also at fault with blindly trusting Roman. He lacked in taking and recognising other employees perspective (Bergman et al., 2016). It was what affected the clients dissatisfaction. Confronting Roman opened his eyes. He complied with whatever Roman said and his indifference to research matter thoroughly further helped Romans motive to condescend his team members. The conflict in values and motives among the team members were also the reason for the deteriorating relationships among the employees (McShane Von Glinow, 2011). Conflicting interests and power issue s created a challenging problem for the company. Teams are the key to success of a business therefore, team effectiveness must be considered in order to take proper decision to drive the performance of the team. What can be recommended to resolve the matter of Romans behaviour in the organisation? Romans personality in the company affected them intensely in their business performance as well as the internal environment of the organisation. The workplace relationship affected the companys performance outcome (Bergman et al., 2016). The client was unhappy with the solution package as well as the behaviour of the internal organisations person of the company. The power relation affected the result of clients satisfaction of the company (Young et al .2015). Roman was very much influenced by the companys CEO. Weighing his power over his team, he deemed it fit to use his power over his colleagues. As analysing from the case, it can be said that Roman goes by different values, which affected his leading attitude. His behaviour of not considering suggestions and opinions of his team shows his autocratic attitude towards decision-making process (Bergman et al., 2016). To properly change his views towards the mediocrity of the group decision making can only be reverted citing live exampl es in the matter. His experience and talent has helped him properly to get the position and helped the company in acquiring clients. Therefore, the company must conform to the group dynamics created by the behavioural issues of Roman. The idea sharing process should be incorporated to make the employees involvement in the system. The members should redefine the roles and responsibility (Tyler Lind, 2012). The integration and communication process should also be incorporated. The people in authority should clear the group norms used in the process. Periodical group sessions and their opinion should be perceived and incorporated in the status of the meetings. Standard procedures should be developed considering all the discussions taking place in the process. Reference Bergman, J. P., Platonov, V., Dukeov, I., Rytt, P., Luukka, P. (2016). Information Processing Approach in Organisational Cognitive Structures: Relationship between Top and Middle Managers' Cognitions.International Journal of Information Systems and Social Change (IJISSC),7(4), 1-19. McShane, S., Von Glinow, M. (2011).M: Organizational behavior. Irwin/McGraw-Hill. Tyler, T. R., Lind, E. A. (2012). A relational model of authority in groups.Advances in experimental social psychology,25, 115-191. Unsworth, K. L., Dmitrieva, A., Adriasola, E. (2013). Changing behaviour: Increasing the effectiveness of workplace interventions in creating pro?environmental behaviour change.Journal of Organizational Behavior,34(2), 211-229. Young, W., Davis, M., McNeill, I. M., Malhotra, B., Russell, S., Unsworth, K., Clegg, C. W. (2015). Changing behaviour: successful environmental programmes in the workplace.Business Strategy and the Environment,24(8), 689-703.